Please read our SAHL SHOP General Terms and Conditions carefully. These Terms and Conditions govern your access, use and orders placed at SahlShop, its mobile sites and applications as well as the provision and sale of products and services by  Platinum Co. and/or its fulfillment providers, as the context may require (“PLATINUM”, “SAHL SHOP”, “THE SITE” ,“we”, “us” or “our”). (“You”, “Your” or “The user”) refers to the user of the website. By placing an order with SAHL SHOP, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, do not use SAHL SHOP

THE SITE AND ITS SERVICES ARE INTENDED SOLELY FOR PERSONS WHO ARE 18 YEARS OF AGE OR OLDER. ANY ACCESS TO OR USE OF THE SITE OR ITS SERVICE BY ANYONE UNDER 18 YEARS OF AGE IS EXPRESSLY PROHIBITED. BY ACCESSING OR USING THE SITE, YOU REPRESENT AND WARRANT THAT YOU ARE 18 YEARS OLD OR OLDER.

Our Product-Specific Terms Please read our additional product-specific terms that shall apply to the products and services listed below (“Product-Specific Terms”). Where there is a difference between the Terms and Conditions and these Product-Specific Terms, the Product-Specific Terms shall take precedence.

Classic Design Services are subject to our Design Services Terms of Use.

 

Design Services Terms of Use

These Design Services Terms of Use (“Design Services To “U” or “Terms of Use”) establish the terms under which SAHLSHOP offers and performs its classic design, logo DIY and any other creative services project (collectively, the “Design Services”) (“Terms and Conditions”) are incorporated by reference into and made a part of these Design Services , except to the limited extent that any such Terms and Conditions are expressly modified below.

By directly or indirectly requesting a Design Services project from SAHLSHOP, you agree to be bound by these Design Services. Please read them, including SAHLSHOP Terms and Conditions carefully. SAHLSHOP reserves the right to make changes to these Design Services and to the Design Services as provided on this Site at any time without prior notice. You should review these Design Services, and the incorporated Terms and Conditions, each time you make use of our Design Services.

Designs If you upload, email, link (directly or indirectly) or otherwise refer SAHLSHOP to any text, images, designs, or other content for incorporation into your Design Services project, you unconditionally guarantee, represent and warrant that you have all appropriate and necessary right and authority to use such text, images, designs, or other content and that SAHLSHOP provision of Design Services will not infringe any trademark, copyright, or other right of any other party.

The Designs (defined in our Terms and Conditions to include designs, written copy and/or logos) prepared by SAHLSHOP for you as part of your Design Services project may have similarities to Designs prepared by SAHLSHOP for other parties. You are obtaining no right or claim of any kind to any individual Design (or any element thereof) provided by SAHLSHOP, and SAHLSHOP reserves the right to use the same or similar Design or elements thereof in other Design Services projects or otherwise for other parties in the future. Except for the specific Design Services project content provided to SAHLSHOP by you, all rights in all Design Services work product, including without limitation both final Designs and all interim and draft Designs, are retained by SAHLSHOP.

Requirements SAHLSHOP reserves the right, in SAHLSHOP sole discretion, to refuse to accept any Design Services project or to terminate any Design Services project prior to completion at any time and for any reason. You agree that SAHLSHOP shall have no liability of any kind to you or to any third party arising from such refusal or termination.

SAHLSHOP reserves the right to use any Designs and/or your finished Design Services project products as sample work for advertising and promotional purposes and for internal purposes.

Projects may be cancelled within 10 days of the initial Designs being completed by the SAHLSHOP Design Services team and placed in your SAHLSHOP account. If you do not cancel your Design Services project within such 5 day period, you will be deemed to have accepted such Designs, and all amounts paid or payable by you for the Design Services project will be non-refundable.

It is your responsibility to provide images, or other content if needed to complete the project. You must contact SAHLSHOP with any changes, updates, or enhancements to the project you are requesting starting from date of sale.

You must call the SAHLSHOP Customer Care team at 00966 5 43 43 59 00 for any requests to cancel services.

Damages and Liabilities SAHLSHOP disclaims and shall not be liable for any loss, injury, cost or damage suffered by customer or any third party, and shall in no event be liable for consequential, special, or indirect or incidental damages (including without limitation, damages for loss of business profits, business interruption, or loss of data), arising out of or in any way connected with the use of the Designs and any information available on or related to such Designs, and the delay or inability to use the SahlShop site or any information, in each case even if SAHLSHOP has been advised of the possibility of such damages.

SAHLSHOP provides no warranty of any kind that any Design will not infringe, or be subject to a claim of infringing, any trademark rights, copyrights or any other (intellectual property) rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any such Design is legally available for your use and does not infringe the rights of another party.

All delivery times are estimates only, and SAHLSHOP is not responsible for any late Design Services projects and/or impact to customer’s business due to a late project and/or printing.

SAHLSHOP usage rights for your Instagram photos – When you respond #Sahlshop to our request to feature your photo in our marketing, you grant us the usage rights to display your Instagram photo on our Sahlshop Instagram account and in any other content as further explained in our permission to use image agreement.

We love your image and know others will benefit from seeing it. As you consider allowing us to publish your image, we want to make sure you know how we intend to use it.

By replying to our post on Instagram, Twitter or other social media platforms with #MadeWithSAHL SHOP and providing your permission, you represent and warrant that you own the image and there are no other entities with ownership claims over it. You grant sahlshop’s parent company, and its subsidiaries (“Sahlshop”) a non-exclusive and non-revocable commercial right to reproduce and/or modify the image in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation. You agree that your image may be used by Sahlshop either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter or other photographs. While SAHLSHOP may give you credit for your photo and provide a link back to your Instagram, Twitter or other social media platform account, you agree that such credit is not mandatory and your permission for us to use your image is not contingent upon such credit being given.

You waive any right to inspect and/or approve the finished work incorporating the image or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your image or our finished work.

Last, you agree that if any provision, or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Permission to Use Image Agreement shall remain in full force and effect. This Permission to Use Image Agreement shall be governed by the laws of the Commonwealth of Massachusetts. without giving effect to its conflicts of laws principles, and you agree to submit and waive any objection to federal and state courts sitting in the Commonwealth of Massachusetts in connection with any litigation relating to this agreement.

If you don’t agree to these terms, we completely understand and no further action is required. We are thrilled to see Sahlshop as a part of your page and look forward to seeing any new photos you post as well.

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1. Applicability 

1.1. By accessing or using this Site and its related software tools, applications or any other Sahlshop service, you agree to be bound by the terms of our Privacy and Cookie Policy, the Product-Specific Terms and the following General Terms and Conditions (collectively, the “Sahlshop Terms”) and to any additional terms (such as but not limited to those listed above), policies, guidelines, restrictions or rules that may be posted in connection with specific sections or services of this Site (collectively, the “Additional Terms”). All such Additional Terms are hereby incorporated by reference into the agreement entered into by Sahlshop and you, the customer, at the time you access or use the corresponding section, service or feature, or have otherwise agreed to their applicability. These Sahlshop  Terms and any Additional Terms that you have agreed to, make up the entire agreement between us in relation to its subject matter and supersedes all prior agreements, representations and understandings.

1.2. If you use this Site on behalf of any business, organization or other entity of any kind, you represent and warrant that you are authorized to accept these SAHL SHOP Terms on its behalf and to bind such business, organization or entity to these SAHL SHOP Terms.

1.3. Every offer of a SAHL SHOP product and/or service on our Site as well as every transaction, order and agreement that is concluded through our Site is governed by our SAHL SHOP Terms.

1.4. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if SAHL SHOP has not specifically rejected them.

1.5. These SAHL SHOP Terms and Additional Terms are not applicable to orders of a product or a service which are not from SAHL SHOP directly but from a third party. This can be any of SAHL SHOP´s affiliates in the PLATINUM Co., a reseller or a service provider we have partnered with. In such cases, the terms you have separately agreed upon with this third party, will apply.

1.6. SAHL SHOP reserves the right to make changes to this Site and to these SAHL SHOP Terms at any time without prior notice. You should review these SAHL SHOP Terms each time you access this Site.

2. Account Eligibility

2.1. Before you can place an order online or use certain services or features offered on this Site, you will need a SAHL SHOP account. We provide a single sign-on functionality. You agree to provide us with accurate, complete and updated information for your Account. You are solely responsible for protecting the confidentiality of your password for your Account and may not disclose your password to any other person.

3. Terms of Sale

3.1. All our offers and promotions are without any obligation and subject to availability and confirmation of the order. SAHL SHOP reserves the right to reject any order without the obligation to assign any reason. An agreement between you and SAHL SHOP is subject to our acceptance of the order and will be formed when you receive the order confirmation by email.

3.2.  Orders will be printed according to the product specifications as detailed on the website. For any specific requirements, kindly drop a message to (Sahlshop email)

3.3. Once order placed, you will automatically be redirected to a link to confirm your order and upload your files, once done and confirmed by the user, changes will not be allowed. If you have any last-minute change, please contact our customer service department. We will try to hold the job if not yet

started.

3.4. Changes in specifications, a pick-up location or delivery address may cause to change in pricing and delivery time.

3.5. The job which contains a government or administration logo can be printed only with written permission from the concerned authorities.

3.6. To process the stamp orders, we require a copy of commercial registration, owner ID and a permission letter SAHL SHOP. You must provide the original of above documents at receiving.

3.7. To print a book or any other publication, we require a copy of copyrights certificate and a permission letter to SAHL SHOP.  You must provide the original of above documents at receiving.

3.8. All goods are sent by SAHL SHOP packaged and in good order. It is the responsibility of the client to check any damage that may occur during the handling process of the couriers and note so on their waybill before signing

3.9. It is the customer responsibility to check the printed materials before receiving the goods. SAHL SHOP has rights to decide that if the job should be rectified, reprinted or refunded. In case of conflict, a third print specialist can be involved on the account of wrong party.

3.10. SAHL SHOP shall not be liable for indirect loss or third-party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit. Where work is defective for any reason, including negligence SAHL SHOP’s liability (if any) shall be limited to rectifying such a defect

3.11. It is the responsibility of a customer to check that all the information, colors and sizes are correct before uploading the file. Customer has no right to ask for refund, rectify or reprint the job.

3.12. We provide an online designing service for additional cost to be paid before starting the design.

3.13. Due to many technical reasons, SAHL SHOP doesn’t guarantee the colors would match. In case of sensibility, please contact us before placing your order.

3.14. We convert all artworks to the process colors (CMYK) except which are informed by customer in written. SAHLSHOP is not responsible for undesired results in case we didn’t agree with customer to print special colors.

3.15. SAHL SHOP is not responsible for the items left for more than 30 days from the order date.

3.16. SAHL SHOP provides online payment methods through visa, Paypal or third party. Which ensure full confidentiality for our customers.

3.17. SAHL SHOP has the right to change the prices without early warning however it won’t affect the already placed orders.

4. Materials for Limited Use 

4.1. This Site contains graphics, photographs, images, document layouts, templates, artwork, text, graphics, illustrations, logos, photos, audio, video, music, fonts, blog posts, software tools, trademarks, service marks, media content belonging to other users through embedded feed from social media platforms, stock images and footage from stock providers and other information (“Content”). This Site and all its Content are the intellectual property of SAHL SHOP or the intellectual property of parties from whom SAHL SHOP has licensed such property. All rights in this Site and its Content are reserved worldwide.

4.2. It is strictly prohibited to sell, license, rent, modify, retain, copy, reproduce, distribute, publish or use any portion of the Content except as expressly allowed in these SAHL SHOP Terms.

4.3. SAHL SHOP reserves the right to add to, delete from, or modify any part of its Content at any time without prior notice. Any modifications to our Content, whether by you or SAHL SHOP, remain the property of SAHL SHOP and its licensors.

4.4. The design tools and services provided on this Site (including, for example, product and logo design tools and services) employ various design elements, including product templates, images, fonts, color schemes, graphics, illustrations, logos, photos and design effects. SAHL SHOP reserves the right to use all such design elements and to make all such design elements available for use by other parties in the future. You do not obtain any right or claim to any of the individual design elements through your creation of a design and/or your incorporation of a design into one or more products. Other SAHL SHOP customers may use the design tools and services to create Designs (defined herein to include designs, written copy and/or logos) that have similar or identical combinations of design elements to your Design and SAHL SHOP does not guarantee that your Design will not have similarities to Designs created and used by other parties. In the event that you create a Design that is a derivative work based on or incorporating design elements and/or other Content, all rights in and to such design elements or Content shall continue to be owned by SAHL SHOP or its licensors.

4.5. SAHL SHOP provides no warranty of any kind that a Design you create while using the design tools and services on our Site possibly together with our Content, will not infringe, or be subject to a claim of infringing, any trademarks or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether the Design is legally available for your particular use and does not infringe the rights of another party. You are solely responsible for determining whether a license or other additional rights are required in connection with the intended use of your Design and for obtaining such additional rights.

5. Copyright Notice

5.1. You agree that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, “Content”) are intellectual property and copyrighted works of SAHL SHOP, its licensees, and/or various third-party providers (“Providers”). Except where expressly provided otherwise by us, nothing made available to users via the Site may be construed to confer any license or ownership right in or materials published or otherwise made available through the Site or its services, whether by estoppel, implication, or otherwise. All rights not granted to you in the Terms of Service are expressly reserved by us.

5. Use of our Site and its Content 

5.1. SAHL SHOP and any and all other marks appearing on this Site are trademarks of PLATINUM. You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without SAHL SHOP’s prior written consent. The use of Trademarks on any other website or network computer environment is prohibited. SAHL SHOP prohibits the use of Trademarks as a “hot” link on, or to, any other website unless establishment of such a link is pre-approved by SAHL SHOP in writing.

5.2. You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating and ordering products or services solely through SAHL SHOP unless such use involving a third party is expressly permitted by applicable law or provided for in these SAHL SHOP Terms. No other download, retention, use, publication or distribution of any portion of the Content is authorized or permitted. Obtaining Products from SAHL SHOP does not entitle you to use any portion of our Content apart from the finished Products as they are supplied to you by SAHL SHOP.

5.3. You agree to use this Site in a responsible manner that is in full compliance with these SAHL SHOP Terms and with your local laws and regulations, including export and import regulations.

5.4. In addition to the foregoing and in consideration of being allowed to use the Site, you agree that the following actions shall constitute a material breach of the Terms of Service:

• Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Site or any portion thereof;
• Distributing viruses or other harmful computer code(s);
• Using the Site for any purpose in violation of local, state, national, international laws
• Circumventing any measures implemented by us aimed at preventing violations of the Terms of Service

6. User Conduct

6.1. You are solely responsible for the content and context of any materials you post or submit through the Site. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane; (b) restrict or inhibit any other user from using or enjoying the Site; (c) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability; (d) contain a virus or other harmful component or false or misleading indications or origin or statements of fact; or (e) infringe, misappropriate, use or disclose without authorization or violate any intellectual property rights of any third parties including, but not limited, to copyright, trademark, mask work, trade secret, or right of publicity

6.2. For any materials that you submit or upload including, but not limited to, images, photographs, logos, graphics, videos, text, trademarks, slogans, and other materials you grant us a worldwide, non-exclusive, transferable, royalty-free, perpetual irrevocable right and license, with right of sublicense through multiple tiers, to use, reproduce, distribute (through multiple tiers), create derivative works of and publicly display such User Materials solely in connection with the production or provision of any product or service you request or to show you how your User Materials would appear in our products or services and/or to market or advertise products or services to you. SAHL SHOP may sublicense the rights that you grant it in this Section to a third-party subcontractor only for purposes of operating the Site, providing the product and services, processing your order, and producing and shipping your products.

6.3. You may only use this Site to make legitimate requests to purchase the products or services offered via the Site. It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law

6. Restrictions on Use 

6.1. Without limitation, no portion of our Content may be utilized: a) to sub-license, re-sell, rent, lend, assign, gift or otherwise transfer or distribute the rights granted to you under these SAHLSHOP Terms; b) in such a manner as to convey or obtain exclusive rights to any Content or part thereof; c) for any unlawful or discriminatory purpose or use; d) for any use that we determine, in our sole discretion, to be pornographic, offensive, threatening, abusive, harassing, tortious, defamatory, obscene, harmful, indecent, libelous, invasive, slanderous, hateful, inciting or promoting the hate, harassment or discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease or immigration status or otherwise objectionable; e) to create, order, publish and/or distribute any Design, Product or other type of information that we determine, in our sole discretion, to contain any content that violates the above Section 6.1.d) or otherwise, in our sole discretion, is materially false, inaccurate or misleading in a way that could deceive or confuse others about important events, topics or circumstances; f) to violate any person’s right of privacy or publicity; g) to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity; h) to cause or allow any Design to appear on printed Products or to be incorporated into a television program, video or other digital production if the audience is expected to be greater viewers, in total; i) for any use that would reasonably imply that SAHL SHOP, the creator of the Content, or the persons or property appearing in the Content (if any), endorses any political, economic, conspiracy or other opinion-based movements or parties; j) in a way that places any person depicted in the Product in a bad light or they may find offensive, such as: use in pornography or adult content; tobacco ads; ads for adult entertainment clubs or similar venues, including prostitution, escort or similar services, all whether legal or not; political endorsements; or in a way that implies mental or physical illness or impairment; or k) that in any way, intentionally or unintentionally, violates any applicable local, state, national and international laws, rules and regulations.

6.2. For the avoidance of doubt, no Content or portion thereof may be used on its own as a trademark or service mark. You agree and acknowledge that any trademark or service mark rights you may have in your Product or Design arise from and are limited to your distinctive combination of our Content with other visual design elements provided or created by you. You agree and acknowledge that others may use similar portions of our Content for similar goods and services.

6.3. SAHL SHOP reserves the right, in its sole discretion, to refuse to accept any content provided by you to SAHL SHOP or to refuse to process or fulfill any order at any time and for any reason. SAHL SHOP further reserves the right, in its sole discretion, to temporarily or permanently suspend and/or terminate its service to you and/or your account(s) at any time and for any reason, including, without limitation, your violation of the SAHL SHOP Terms and/or Additional Terms, your use of the Site and/or our products and services for inappropriate purposes or you having engaged in undesirable activities, in each case as determined by SAHLSHOP in its sole discretion. This action is entirely at SAHL SHOP´s discretion and no correspondence will be entered into. You agree that SAHL SHOP shall have no liability of any kind to you or to any third party arising from such refusal, suspension or termination.

6.4. By placing an order on this Site, you represent and warrant that you have all the necessary permissions, rights and authority to place the order and you authorize SAHL SHOP to produce the Products on your behalf. You grant SAHL SHOP the right to copy, modify, distribute, use, create derivative works of and vectorize any content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you represent and warrant that you have sufficient rights to permit SAHL SHOP to copy, distribute, use, modify, create derivative works of and vectorize any uploaded content for the purpose of fulfilling your order and/or marketing products or services to you.

7. Delivery, Title and Risk 

7.1. SAHL SHOP will deliver the Products at the address specified in the order confirmation, provided that all applicable payments have been received in full by their appropriate due date, using SAHL SHOP´s standard methods for packaging and in accordance with the customer´s chosen delivery option.

7.2. SAHL SHOP may, at its discretion, deliver the Products in whole or by instalments in any sequence or deliver the Products prior to the date of delivery, and in such event, the customer must not refuse to take delivery of the Products. Where the Products are delivered in instalments or part deliveries, each instalment or part delivery shall be invoiced separately if such an invoicing process is put in place and be deemed to be a separate sale agreement between SAHL SHOP and the customer. Any delay in delivery or defect in an instalment or part delivery shall not entitle the customer to cancel any other instalment or terminate the entire sale agreement.

7.3. The USER agrees that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier.

7.4. For any Product that is to be provided to the user in an electronic format, the user agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the user or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.

7.5. The user is responsible to fully inspect all Products carefully and immediately upon arrival, and declare any and all defects, non-conformances or damages, immediately through the proof of delivery or collection acceptance documentation when the Products have been shipped under such Proof of Delivery (POD) or similar type of service. A description of the alleged defect, non-performance or damage must be given in writing at the time of delivery and signed by or on behalf of the user. If such a proof of delivery service was not included with the chosen delivery method, the user shall be deemed to have inspected the Products as soon as reasonably practicable after delivery. The user must notify SAHL SHOP, by contacting its Customer Care team either in writing (including by email) or by telephone, about any alleged defects, non-conformances or damages within 24 hr after receipt of the Products. Failure of user to timely notify SAHL SHOP after receipt as indicated in this section voids the Product warranty and/or Satisfaction Guarantee.

8. Indemnification 

You agree that you shall indemnify SAHL SHOP and all parties from whom SAHL SHOP has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these SAHL SHOP Terms; (ii) any suit, claim or demand arising from or relating to any text, photograph, image, graphic or other material that was not part of the standard Site Content and that you uploaded or otherwise provided to SAHL SHOP or incorporated into a Product; (iii) any suit, claim or demand arising from or related to any third-party products and/or services we offer on our Site whether or not used for or in connection with a Product you have ordered on our Site. As to clause (ii), you agree that we have the right to control the defense of any such suit, claim or demand.

9. Termination

SAHL SHOP reserves the right to terminate your Account and access to the Site and its services at any time. Termination by SAHL SHOP may include removal of access to the Service, deletion of your password, deletion of all related information and files, may include the deletion of content associated with your Account (or any part thereof), and other steps intended to bar your further use of the Site and its services. If you become dissatisfied with the Site, your sole and exclusive remedy is to immediately discontinue use of the Site.

10. Amendments to Terms of Service

SAHL SHOP reserves the right, at our sole discretion, to change, modify or otherwise alter the Terms of Service at any time. You agree that we may modify the Terms of Service and such modifications shall be effective immediately upon posting to the Site. You agree to review these terms and conditions periodically to be aware of modifications. Continued access or use of the Site following such posting shall be deemed conclusive evidence of your acceptance of the modified Terms of Service except and to the extent prohibited by applicable state or federal law.

11. Changes to the Site

We reserve the right, for any reason, in our sole discretion, to terminate, suspend or change any aspect of the Site including but not limited to content, prices, features or hours of availability. We may impose limits on certain features of the Site or restrict your access to any part or all of the Site without notice or penalty. You agree that SAHL SHOP will not be liable to you or to any third party for any such limitation, modification, change, suspension or discontinuance of the Site.

12. Payment

12.1. All prices and amounts shown on this Site are in SAR (SAUDI RIYAL)  and $ (USD DOLLARS) unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and SAHL SHHOP.

12.2. If a User submits an order on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method.

13.3. Production of all items ordered is subject to the terms outlined below and will not begin until an order is fully paid, including shipping and handling fees.

13.4. Once the print file(s) associated with an order has been approved by the User, and will not begin until an order is fully paid, the order will be “In Production” and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, and List Purchase are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to SAHL SHOP and non-refundable at the User’s initial submission even where the print job never reaches the “In Production” or shipment phase due to no fault of SAHL SHOP (e.g. User fails to respond to the approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the “In Production” phase, etc.).

13. Return & Refund Policy

At SAHL SHOP, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department

MENTIONED IN PARAGRAPH 7 (DELIVERY) THAT THE USER IS FULLY RESPONSIBLE FOR THE RECEIVED GOODS, IF NOT RECEIVED IN GOOD CONDITION, HE MUST RETURN BEFORE THE COURIER LEVAES AND NOT SIGN THE POD

14. PROOFS

If requested, an online proof will be available for your review after we have received your files for print. Actual time will vary depending on our current workload. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. Should you not approve your proof, we will print it as is and are thereby not at all responsible for the final quality or accuracy of the product. It is the User’s responsibility to log in to their Account and check on their proof. We are not liable for delays in the order caused by User’s non-approval of the proof. We do reserve the right to, at our discretion, make minor changes to the proof and product as needed for the efficacy of printing.

An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Nor do they show color change from RGB or Pantone to CMYK.

The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. User is fully responsible for all that is contained in the final approved proof.

SAHL SHOP  offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the User when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper

The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by SAHLSHOP on or before our published cut-off times. We will make every reasonable effort to match colors in production when a hard copy proof is requested. However, it is the User’s responsibility to determine if they need a hard copy proof with their print order.

15. Color Accuracy

SAHL SHOP will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with SAHLSHOP, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece.

Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.

16. No Liability for Errors

SAHL SHOP is not liable for errors in a final product caused by any of the following reasons:

• Spelling, punctuation and grammatical errors
• Low resolution or low-quality graphics and images
• Damaged fonts
• Transparency issues
• Overprint issues
• Artwork files that are not created following our specifications
• Variances in color from the conversion of Pantone or RGB colors to CMYK
• Errors in user-selected options such as size, quantity, paper and finish
• Duplicate orders submitted by the User
• Incorrect files uploaded
• Incorrect file orientation
• Cracking on folds
• Cutting variances
• Damage to products after delivery to User
• Incorrect or undeliverable shipping address

User is responsible for reviewing their files and correcting any issues prior to placing the order.

18. ARTWORK FILES

17.1. Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to SAHL SHOP. SAHL SHOP is not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to SAHL SHOP, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

17.2.Under these Terms of Service, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

17.3. SAHL SHOP may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other SAHL SHOP Users may use the same design tools to create images that may have similar or identical combinations of these elements. SAHL SHOP provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name or design is legally available for your use and does not infringe on another party’s rights.

17.4. We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. SAHL SHOP is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time, or for any other reason, without prior notice.

19. SHIPPING

SAHL SHOP’s responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Shipping transit times vary and SAHL SHOP assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

20. Miscellaneous

All complaints must be registered within 24 hours of receipt of your final printing job. If we determine that your job contains manufacturing errors and/or defects, we will rerun your job at no charge.

21. Disclaimer of Warranty_ 

21.1. THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. WHILE WE MAKE REASONABLE EFFORTS TO ACCURATELY DISPLAY THE ATTRIBUTES OF PRODUCTS, WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS ARE ACCURATE, RELIABLE AND ERROR-FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

21.2. You acknowledge that there are risks in using products or services provided by third parties (such as a SAHL SHOP´ affiliate or one of our partners) through this Site or in connection with our Products, and that SAHL SHOP cannot and does not guarantee any specific outcomes from such use or interactions, and you hereby assume all such risks, liabilities or harm of any kind arising in connection with or resulting from such interactions. Such risks may include, among others, misrepresentation of information about and/or by this third party, breach of warranty or contract, violation of rights, and any consequent claims.

21.3. Some jurisdictions may provide you with certain warranties or guarantees that cannot be excluded by contract (“consumer guarantees”), or only limited in certain circumstances, and nothing in these SAHL SHOP Terms alter those consumer guarantees if it is illegal for SAHL SHOP  to do so. If those consumer guarantees apply to you, and SAHL SHOP cannot legally exclude those consumer guarantees, then to the maximum extent permitted by law, SAHL SHOP (1) excludes or limits those consumer guarantees; and (2) limits its liability at the option of SAHL SHOP to the following: (a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; (b) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired.

21.4. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond SAHL SHOPs control and may not be covered by the Satisfaction Guarantee. Please note that we cannot be responsible for: spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the Product or Design creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer. Please preview your designs carefully and correct any mistakes prior to placing your order. SAHL SHOP does not proof documents created by its customers prior to processing.

21.5. Notwithstanding the foregoing, SAHL SHOP shall have no obligations under any warranties, consumer guarantees or the aforementioned Satisfaction Guarantee, if the alleged defect, non-conformance or damage is found to have occurred as a result of misuse, use other than as set forth in the applicable user manual or instructions for use, neglect, improper installation or accident, or as a result of improper repair, alteration, modification, storage, transportation or improper handling or if the usability is impaired only slightly.

21.6. Any granted Product warranty and/or Satisfaction Guarantee hereunder, shall extend directly to customer only and not to customer´s customers, agents or representatives. SAHL SHOP does not give any warranty of fitness for a particular purpose, merchantability or non-infringement of intellectual property rights.

22. LIMITATION OF LIABILITY IN NO EVENT SHALL SAHL SHOP  OR ITS LICENSORS, SUPPLIERS, OR VENDORS, OR THE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY OF THEM, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT SAHL SHOP  HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR PRODUCTS OR SERVICES SOLD THEREON, OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDERED FROM SAHL SHOP, OR ANY PRODUCTS OR SERVICES YOU ORDERED THROUGH SAHL SHOP´S SITE DIRECTLY FROM ITS AFFILIATES OR ANY OTHER THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL SAHL SHOP BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT, OUR SUPPLIED PRODUCTS OR SERVICES, INCLUDING ANY THIRD-PARTY PRODUCTS OR SERVICES. IF YOU LIVE IN A COUNTRY OR STATE THAT DOES NOT ALLOW ANY OF THE FOREGOING EXCLUSIONS OR LIMITATIONS OF LIABILITY OR ANY OF THE DISCLAIMERS OF WARRANTIES IN THE ABOVE SECTION, SUCH EXCLUSIONS OR LIMITATIONS WILL NOT APPLY TO YOU BUT ONLY TO THE EXTENT SUCH EXCLUSIONS OR LIMITATIONS ARE NOT ALLOWED. IN SUCH CASE, SUCH EXCLUSIONS OR LIMITATIONS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Site Feedback Any comments, suggestions, proposals, or other feedback (collectively “Feedback Information”) provided to SAHL SHOP in connection with the operation of this Site including its content or any of our offered and/or supplied Products, shall be provided by the submitter and received by SAHL SHOP on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of SAHL SHOP. By submitting any such information to SAHL SHOP, you agree that you are transferring and assigning, at no charge, all of your rights, title, and interest in the information, including all copyrights and other intellectual property rights. You agree that SAHL SHOP shall be free to use such information on an unrestricted basis.

12. Privacy and our Use of Cookies SAHL SHOP has set out in its Privacy and Cookie Policy how we collect, use, disclose, store, and protect the information that you submit to us during the use of our Site. This Privacy and Cookie Policy applies to every Site visit, every use of our services, and every transaction and agreement that is concluded through our Site.

13. Miscellaneous You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.