Privacy Policy
SAHL SHOP is owned and operated by PLATINUM CO. (“we”, “us” or “our). SAHL SHOP understands the importance of protecting the privacy of its users. This Privacy Policy applies to the Personal Information we collect, use, and disclose on SAHL SHOP (the “Site”) and application) for all users of our Sites and Applications, including unregistered and registered users, designer contributors as well as to our customers or potential customers (collectively, “User”, “you”, or “your”),as well as information that we may collect both online and offline via other means.
Please keep in mind that this Privacy Policy does not apply to Personal Information collected about you by third-party websites and Apps that may post links or advertisements on or otherwise be accessible from our SAHL SHOP Sites and Apps. The Personal Information collected by these third-party websites is subject to their own privacy policies and we are not responsible for the privacy practices of those websites and Apps.
We do not knowingly allow any users under the age of 18 to use or otherwise access the services of the Site. We do not seek any Personal Information (or any information at all) from any persons under 18 years old. Because we do not intentionally collect any information from children under the age of 18, we also do not knowingly share or disclose such information to third parties. If you are under 18 years old, you may not use the Site. If you have reason to believe that a child under the age of 18 has provided us with information, please contact us at (SAHL SHOP EMAIL)
1. What Personal Information do we collect and how do we collect it?
SAHL SHOP offers you a wide range of services to bring together your print, digital and design needs. Depending on which services you use, we collect various types of Personal Information from different sources. Some information is collected automatically when you visit our Sites and Apps or purchase something, and some you provide to us when registering or filling out a form, uploading content, buying a product or service or communicating with us. If you choose not to share certain Personal Information, we might not be able to provide some of our Services. Similarly, if you decline to let us place certain cookies on your device, our Sites and Apps will only have limited functionality (see more information about cookies below).
1. Personal information
Whenever you visit or navigate our Sites and Apps, we automatically collect certain information through your type of operating system. This information includes your IP address and information about your computer’s hardware and software. We may also collect location information from your IP address or if you have instructed your device to send such information via the privacy settings on that device
2. Usage information
We also automatically collect and store certain information about your activities on our Sites and Apps such as the date, time and pages you visit, and how you use our Services and access its contents (such as search history, clickstream data, access logs and other usage data regarding your interactions with our Sites and Apps and our marketing emails and online ads).
3. Purchase and transaction history
If you place an order or request a service, we will collect your purchase and transaction history
4. Chatbot Usage Data
We use chat technologies provided by a third-party vendor that employs cookies and software code to operate the chat features that you can use to communicate with us through the Service. We and such third-party vendor may record, access, and use the chat communications, information about webpages you visited on our website, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purposes described in this Privacy Policy.
If you are a registered user, we link this automatically-collected data to the other Personal Information we collect about you as described below. We use this data for various purposes as further detailed below.
2. What Personal Information do you give us?
Whenever you register for an account on our Sites or Apps, we collect your first and last name, e-mail address and password.
1. Payment information
If you place an order or request a service, we collect information that you provide to us such as your shipping, billing, and payment information (such as credit card or bank account details) as well as tax information and information to verify your identity (i.e., passport, ID card or driver’s license information). You may also have the option to store credit card or other payment information to make it easier to purchase products or services from our Sites and Apps in the future.
2. Content data
Some of our Services allow you to upload and share images, photos, logos, videos, music tracks or other content (“Content”) with us or other users, in order to communicate with us or other users or to personalize products and services. The Content you choose to upload to our Sites and Apps may include Personal Information about you. For example, if you design and personalize a product, such as a business card, we collect the Personal Information you use to customize the product, such as the name of your business, your professional title, your photo or other Content you upload. If you choose to enter into a design contest, we collect the Personal Information you choose to provide to us in the logo and brand guide brief, such as the name of your business, your slogan or other Content you upload. When you upload your Content to our Sites and Apps or give us permission to access the Content stored on your device, your Content may also include related image information such as the time and the place your photo was taken, tags and similar information stored by your image capture device.
3. Review
We may also ask you to write a review to share your experiences with others. When you write a review on our Sites and Apps, we collect the information you include, along with the name you display. Please note that reviews posted on our Sites and Apps are public, so only include information you are comfortable with sharing publicly.
3. How do we use your personal information?
We use the information we collect about you for the following purposes:
a. Create, manage and maintain your account: to maintain your account and facilitate integrated services, such as single-sign on; to allow you to log in, navigate the Sites and Apps and make purchases; to verify the identity of our users; to provide you with technical support including for example resetting your password.
b. Provide you with our Services: to provide you with the experiences, products, and services you request, view, engage with, or purchase; to fulfill, manage and deliver your order; to enable you to access and use our Services, including uploading, downloading, collaborating on and sharing Content; to maintain and administer our Services.
c. Customer support: to provide global customer service and quality assurance, including sending you service messages by text, chat, email or phone; sharing your relevant data (such as order ID or account information) with our Customer Care team allows us to address your questions and needs. Calls and chats with our Customer Care team will be monitored in real time or recorded and used for quality control and training purposes. Recordings or transcripts are saved for a limited time and automatically deleted afterwards, unless it is necessary to retain the recording or transcripts for legal or fraud investigation purposes.
d. Customer support: to provide global customer service and quality assurance, including sending you service messages by text, chat, email or phone; sharing your relevant data (such as order ID or account information) with our Customer Care team allows us to address your questions and needs. Calls and chats with our Customer Care team will be monitored in real time or recorded and used for quality control and training purposes. Recordings or transcripts are saved for a limited time and automatically deleted afterwards, unless it is necessary to retain the recording or transcripts for legal or fraud investigation purposes.
e. Communicating with you through various channels: to communicate with you about your account or order, including to provide customer service related thereto; to send communications in connection with your use of our Services, such as reminders concerning your designs in progress; to respond to your requests and inquiries; to send you important updates and announcements related to our Sites and Apps or our products and services (for example product recalls or safety issues); and to invite you to provide us with your feedback about our Services and Customer Care team.
f. Marketing our products and services to you : to support our marketing and advertising activities, including to send you offers and promotions for our products and services or products and services offered; to send you news about products, services and designs in progress; to contact you about information we feel may be of interest to you; to better reach you with more relevant ads (both on our Sites and on third-party websites); to measure, personalize and improve our advertising and marketing campaigns; and to manage promotional activities. If you have signed up to receive marketing updates, we use profiling to ensure that marketing materials are tailored to your preferences and to what we think you will be interested in. This does not have any significant effect or a legal effect on you.
g. Security: to prevent and detect fraud, unauthorized activities, access, and other misconduct; to improve the security of our network and information systems; and to enhance our data security and fraud prevention capabilities. For security purposes, we may conduct profiling based on your interactions with our Services, your profile information and other Content you submit to us, and information obtained from third parties (for example to lock stolen accounts or accounts that are used for spamming/fraud).
4. Information Sharing and Disclosure
1. Service providers
We may share your personal information with trusted third-party service providers who assist us in operating the application, such as hosting, data storage, and customer support service providers. These service providers are obligated to protect your personal information and use it only for the purpose specified by us.
2. Business transfers
In the event of a merge, acquisition, or any form or sale or transfer or some or all our assets, we may transfer the collected personal information to the acquiring entity
3. Legal requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency)
4. Third party links
The application may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
5. Changes to the privacy policy
We reserve the right to modify this privacy policy at any time. Any changes will be effective immediately upon posting the revised privacy policy in the application or website. You continued use of the application after the posting of the revised.
5. What happens when your request your account to be deleted?
After you contact us to delete the Personal Information, we hold about you, and we verify your identity, we will then close your SAHL SHOP account and erase your Personal Information from our systems.
Please note that even when you ask us to delete your information, we may be allowed by law to keep certain information (for example, records of transactions or shipments), and we may still retain anonymous information about things like how customers interact with our Services.
After we process your request, you will immediately lose access to the following:
- Your SAHL account;
- Your SAHL account login and password;
- Order history with any of SAHL SHOP’s signature services;
- Products you have designed and stored and services you have used;
- Uploaded images, any stored designs and other Content with any of SAHL SHOP’s signature services.
6. How long do we keep your personal information and how do we protect it?
SAHL SHOP has implemented technical, physical, and administrative safeguards and security measures that are designed to protect against unauthorized access, disclosure, use and modification of Personal Information. These measures include but are not limited to encryption methods, access controls, controlled administration of user rights and by limiting the access to the Personal Information to those who have a business need for such access in connection with SAHL SHOP as described herein. We regularly review our security procedures to consider appropriate new technology and methods.
Please recognize that protecting your Personal Information is also your responsibility. When you establish a SAHL SHOP account, you should select a strong password and keep it safe by not sharing it with others. You may change the password as often as you wish by going to your ‘Account Settings’. If you have reason to believe that the security of your account might have been compromised (for example, your password has been leaked), or if you suspect someone else is using your account, please let us know immediately.
We take information security and privacy seriously and our goal is to provide a safe and secure site for all users. If you believe you have identified a security issue on our Sites or Apps, please contact (SAHL SHOP EMAIL)
7. What are cookies?
Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain SAHL SHOP web pages. Cookies are useful because they allow a website to recognize a user’s device. To give you the best experience, SAHL SHOP tailor its Sites and Apps to show the most relevant content and helpful offers. Our Sites and Apps use cookies that, among other things, let you navigate between pages efficiently, remember your preferences and generally improve your experience on our Sites and Apps. They can also help to ensure that advertising you see online is relevant to you and your interests.
